Question 1

What services does Hamilton Lab Services provide?

Accepted Answer

We provide professional specimen collection services including:
DNA testing collections (legal & non-legal)
DOT and Non- DOT Drug Testing
Mobile specimen collections
Employer and third party collections
All specimens are processed by certified laboratories for analysis.

Question 2

Do you provide the actual lab testing?

Accepted Answer

No. Hamilton Lab Services is a professional specimen collection company. We collect and properly document samples, then ship them to certified laboratories for testing and results.

Question 3

What's the process of getting a DNA Test?

Accepted Answer

Hamilton Lab Services provides secure, on-site specimen collection at your location.
Our trained collector will:
• Verify identification
• Complete required documentation
• Perform the collection professionally
• Maintain strict chain-of-custody
• Securely ship specimens to a certified laboratory
Mobile services are available for individuals, families, and employers.

Question 4

What's the difference between legal and non-legal DNA testing?

Accepted Answer

Legal DNA Testing follows a strict chain of custody procedures and can be used for court, child support, or immigration purposes.

Non-legal DNA Testing is for personal knowledge only and cannot be used in legal proceedings.

Question 5

What drugs can be detected by Drug Testing?

Accepted Answer

Drug testing panels may detect substances such as: 
Marijuana
Cocaine
Amphetamines
Opioids
Benzodiazepines
Barbiturates
PCP

The specific substance tested depend on the selected panel (5-panel, 10 panel, DOT, etc).

Question 6

What is the difference between DOT and Non-DOT testing?

Accepted Answer

DOT Testing follows federal regulations established by the U.S. Department of Transportation for safety-sensitive employees. These collections must meet strict federal guidelines and chain-of-custody requirements.

Non-DOT Testing is employer-specific and may include customized drug testing panels based on company policy.

Question 7

Can I receive my test results by phone?

Accepted Answer

For confidentiality and security purposes, results are not released over the phone.

Test results are released directly by the certified laboratory via secure email or authorized provider.

If requested, an in-person results review may be scheduled when appropriate.

Question 8

Will my privacy be protected?

Accepted Answer

Absolutely. Hamilton Lab Services maintains strict confidentiality standards.

We do not release any information without proper authorization.
All collections follow secure documentation and chain-of-custody procedures to protect your privacy.

Question 9

What forms of payment do you accept?

Accepted Answer

We accept:
• Cash
• Debit and major credit cards
• Electronic payments

Payment is due at the time of service unless prior billing arrangements have been established for employers or third-party administrators.

Question 10

Reschedule/Refund Policy

Accepted Answer

Appointments must be rescheduled at least 24 hours prior to the scheduled appointment time.

Same-day cancellations or missed appointments may result in a service fee.

Due to the nature of specimen collection services, collection fees are non-refundable once services have been rendered.

For assistance, please contact us at 239-251-8897.

Question 11

What do I need to bring to my appointment?

Accepted Answer

Clients must bring a valid government-issued photo ID.

Minors must have a birth certificate and be accompanied by a legal guardian.

Question 12

How long does an appointment take?

Accepted Answer

Most collections take 15–30 minutes depending on the service requested.

"Commit to the Lord whatever you do, and He will establish your plans."
Proverbs. 16:3

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